Terms & conditions

GENERAL TERMS AND CONDITIONS
 
Dear customers, please look carefully through the OUR HK ELECTRONICS LTD shopping terms.
 
Products:
The quality of the goods offered in this online shop is guaranteed.
The descriptions of the goods offered are published at the site for information purposes only. Technical mistakes are possible.
Terms and conditions:
The goods shall be delivered after 100% advance payment. Product samples will be sent within three to five working days from receipt of an order if the products are available. If the stock is insufficient, this term shall be subject to renegotiation. OUR HK ELECTRONICS LTD shall not be liable for delayed orders through the fault of the courier company, due to an incorrect address or any other force major circumstances.

Warranty and return:
All our products have a 1-year warranty from the date of receipt.
This warranty shall be valid if the goods show a defect due to poor-quality materials or an incorrect way of production. All defects during this period shall be removed free of charge.
The warranty does not apply to: accumulator batteries and chargers or any external parts that may be damaged.

Return of purchased goods
While ordering our OUR HK ELECTRONICS LTD, you must indicate that you have read and accept the following rules and return conditions as stated in this page.

All Product returns require an RMA (Return Merchandise Authorization) Form. You are requested to fill out and attach RMA form with the return item. Or you can get it from the sales person directly. Returns without return form will get delayed for the process.
The customer is solely responsible for sending returned products to to us, and we will cover the cost of returning the repaired item back to Customers. 
All the returning Good should ship via EMS, Noted as repair goods without commercial value.
All return will get processed within a month once got return. Customers will get informed when got return and arranged redelivery.
 
 
Delivery:
We always aim to deliver the products as soon as possible and at the best price possible.
Delivery methods:
DHL
UPS
FEDEX
TNT
EMS
China Post
DELIVERY TIME
After sending the products:
DHL/UPS/TNT/Fedex – Normally 3-5 working days (usually)
EMS – The delivery time is different for each country. More than 1 month (usually)
Delivery by sea – 25-30 days (usually)
 
Payments:
We accept the following methods of payment:

By bank transfer:
Please indicate the number of the invoice in the payment document. In addition, please pay all bank charges to make sure that we will receive the exact amount. It takes between 3-5 working days for us to confirm the payment.

PayPal
We accept payments for small order up to USD 1,000.

Western Union and Money Gram
Please send us: MTCN number, name of sender (first and last name), country and the amount that you have sent.

Bitcoin
Please indicate the number of the invoice when making the payment.
 
Personal details and GDPR:
We must observe strictly the Personal Data Protection Act, protect the information provided to us by the customer, and deliver the products ordered within the agreed period at the address specified.
 
We use:
Personal information (personal details) that you provide and/or send to our website by e-mail or in another way.
We process and store only personal information (e.g. your name, address, phone number or e-mail address) which you have provided voluntarily.
 
* We shall not be held liable for any damages arising from incorrect or incomplete data provided by you.


Using cookies:
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The OUR HK ELECTRONICS LTD page uses cookies in order to improve the presentation of information and to provide personalized, relevant and reliable services to users.
 
You may prohibit the use of cookies through the settings of your web browser but this could affect the functionality of this page.
 
This page uses several categories of persistent cookies. All cookies are generated and used by OUR HK ELECTRONICS LTD ("first-party cookies"), excluding Google cookies for statistical ("third-party cookies").
 
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